PRIVACY POLICY NOTICE

 

Version 1.0 | June 9, 2025

Divine Balance (“DivineBalanceenergyhealing.com”, "we", "us", or "our") is committed to protecting your privacy. This privacy statement demonstrates our commitment to safeguarding your personal information.

1. INTRODUCTION

This privacy notice explains how we collect and process your personal data when you use our site:

• www.divinebalanceenergyhealing.com
  
  

This policy applies to the website, services, and products offered by Divine Balance (collectively, the “Services”).

If you have questions about this Privacy Policy, please contact us at:
[email protected] 

2. SUMMARY

• We aggregate and de-identify certain information for business purposes.
  
  
• You have control over your personal data and privacy preferences.
  
  

This Privacy Policy explains what information we collect, how we use it, how you can manage your settings, and your rights in connection with our Services.

3. HOW WE COLLECT, USE, SHARE AND PROCESS INFORMATION

Communication Data
Includes any communications sent through our website contact form, email, social media, or other channels.
Purpose: Communicating with you, record-keeping, legal claims.
Basis: Legitimate interests.

Customer Data
Includes name, billing address, delivery address, email, phone, purchase details, and payment information.
Purpose: Fulfilling purchases and record-keeping.
Basis: Contract performance.

User Data
Includes website usage data, content posted, and interaction with our services.
Purpose: Operating and improving our website and business.
Basis: Legitimate interests.

Technical Data
Includes IP address, browser type, pages visited, navigation paths, frequency of use, time zone settings, and device data.
Source: Analytics tracking systems.
Purpose: Analytics, security, marketing.
Basis: Legitimate interests.

Marketing Data
Includes preferences for receiving marketing and communication preferences.
Purpose: Marketing, promotions, targeted content, effectiveness measurement.
Basis: Legitimate interests or consent.

4. SENSITIVE DATA

We do not collect sensitive data such as race, ethnicity, religious beliefs, sexual orientation, political opinions, health, or criminal history.

5. MARKETING COMMUNICATIONS

Our legal basis for sending marketing is consent or legitimate interests (to grow our business).

You can opt out of marketing at any time by:

• Unsubscribing via the link in emails
  
  
• Emailing us at [email protected]
  
  

Opting out does not apply to transactional communications.

6. OUR LEGITIMATE INTERESTS

We process your data to:

• Provide and improve our Services
  
  
• Keep our Services secure
  
  
• Develop offerings that align with your spiritual and wellness journey
  
  

7. THIRD-PARTY LINKS

Our site may include links to third-party websites. Clicking those links may allow third parties to collect or share data about you. We encourage you to read their privacy policies.

8. INFORMATION WE COLLECT

We collect:

• Basic account info (name, email, password)
  
  
• Purchase info (products/services)
  
  
• Payment info (via secure third-party payment processors; we do not store card details)
  
  
• Info from third-party login (Google, Facebook, etc., with your permission)
  
  
• Customer service info you provide
  
  
• Technical and analytics data from your device
  
  

9. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies to personalize your experience and to secure and optimize the website. You may disable cookies, but this may affect your user experience.

10. LOG FILES

We use log files to analyze trends, track movement, and administer the site. This data may be processed using Google Analytics or similar platforms.

11. HOW INFORMATION IS SHARED

Service Providers
We share data with trusted third parties (e.g., payment processors, marketing platforms) only to provide our Services.

Legal Compliance
We may disclose data to comply with legal obligations or protect our business.

Business Transfers
In case of sale, merger, or acquisition, your data may be transferred to new ownership under this Privacy Policy.

12. HOW WE PROTECT INFORMATION

We implement appropriate security measures (SSL encryption, secure servers). However, no online transmission is completely secure. You use our Services at your own risk.

13. DISCLAIMER

We cannot guarantee the absolute security of your data but take reasonable steps to protect it.

14. ADJUST NOTIFICATION AND EMAIL PREFERENCES

You can manage email preferences via unsubscribe links or by contacting [email protected] . Service-related emails may not offer an unsubscribe option.

15. FOR EU RESIDENTS

You have the right to:

• Access, correct, erase, restrict, or transfer your data
  
  
• Object to processing
  
  
• Withdraw consent (where applicable)
  
  

Contact us at [email protected]  to exercise these rights.

You also have the right to complain to your data protection authority.

16. TRANSFERS

We operate from the United States. If you access the Services from outside the U.S., your data may be transferred and processed in the U.S.

17. RETENTION OF INFORMATION

We retain personal data as long as necessary to provide Services and for legal or business purposes. If you request deletion, we will delete your personal data within 30 days, except as required for legal reasons.

18. OUR COMPLIANCE WITH CERTAIN LAWS

COPPA
We do not market to children under 13.

CAN SPAM
We follow CAN SPAM practices:

• No false/misleading subjects or emails
  
  
• Clear identification of advertisements
  
  
• Physical address provided
  
  
• Prompt processing of unsubscribe requests
  
  

19. CONTACTING US

For questions about this Privacy Policy or your data, contact:

Email: [email protected] 

20. PRIVACY POLICY UPDATES

We may update this policy from time to time. Updates will be posted on our website and significant changes will be communicated via email or website notice. Continued use of our Services after changes implies acceptance.